This privacy policy explains how Zenic Labs Ltd collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Zenic Labs Ltd is a UK-based supplier of research-grade compounds. Our website is zeniclabs.co.uk. References to 'we', 'us', or 'our' in this policy refer to Zenic Labs Ltd.
When you place an order, we collect your name, email address, delivery address, and payment information. Payment data is processed securely by Stripe and is never stored on our servers. When you sign up to our email list or Telegram channel, we collect your email address or Telegram username. We also collect standard website analytics data (pages visited, browser type, device type) through privacy-respecting analytics tools.
We use your data to process and fulfil your orders, send order confirmations and dispatch notifications, respond to enquiries, send marketing communications you have opted into, and improve our website and services. We do not sell, rent, or share your personal data with third parties for marketing purposes.
We process your data under the following legal bases: contract performance (to fulfil your order), legitimate interests (to operate and improve our business), and consent (for marketing emails, which you can withdraw at any time).
We retain order data for 7 years in accordance with UK tax and accounting requirements. Email marketing data is retained until you unsubscribe. Website analytics data is retained for 24 months.
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing, and request restriction of processing. To exercise any of these rights, contact us at hello@zeniclabs.co.uk.
We use essential cookies necessary for the website to function, and analytics cookies to understand how visitors use our site. We do not use advertising or tracking cookies. You can control cookies through your browser settings.
We use the following third-party services: Stripe (payment processing), Royal Mail (order fulfilment), Janoshik Analytical (independent lab testing), and privacy-respecting analytics. Each of these has their own privacy policy governing their data handling.
For privacy-related enquiries or to exercise your data rights, contact us at hello@zeniclabs.co.uk. If you have a complaint about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.