Due to the nature of research chemicals and the strict quality and safety requirements of our products, we are unable to accept returns for change of mind. All sales are final unless the product arrives in a condition that does not match what was ordered.
If your order arrives damaged, with a compromised seal, or contains an incorrect product, please contact us at hello@zeniclabs.co.uk within 48 hours of receipt. Include your order number and photographs of the issue. We will arrange a replacement or full refund at our discretion.
If your order has not arrived within 5 working days of dispatch, please contact us with your order number and tracking information. We will investigate with Royal Mail and arrange a replacement or refund if the parcel is confirmed lost.
We cannot accept returns or issue refunds for: products returned without prior authorisation, products that have been opened or used, products returned after 48 hours of confirmed receipt, or orders where an incorrect delivery address was provided at checkout.
Approved refunds are processed within 5–10 working days back to the original payment method. We will confirm by email once a refund has been issued.
For any returns or refund enquiries, contact us at hello@zeniclabs.co.uk or via Telegram @zeniclabs. Please include your order number in all correspondence.